Terms of service
Welcome to chaos to magic. By using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. General Terms By accessing and placing an order on our website, you confirm that you are at least 18 years old or have parental consent to use this site. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse service to anyone for any reason at any time.
2. Product Information We strive to ensure that all descriptions, images, and pricing are accurate. However, errors may occasionally occur. If we discover an error in the price of any item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. All sizes, weights, and dimensions of jewellery are approximate but are provided to the best of our ability.
3. Payment We accept all major credit and debit cards as well as other payment methods listed at checkout. Payment will be debited from your account when your order is placed. All prices are listed in GBP and include VAT unless otherwise specified. You are responsible for any applicable customs duties or taxes for international orders.
4. Shipping and Delivery Orders will be processed and dispatched within the timeframe outlined in our Shipping Policy. Delivery times may vary depending on your location. We cannot be held responsible for any delays caused by third-party couriers or customs for international orders.
5. Returns and Refunds We offer returns for eligible items as described in our Returns Policy. Personalised or customised jewellery is non-refundable. To initiate a return, please follow the process detailed in our Returns Policy. Shipping costs for returns are the responsibility of the buyer unless the item is faulty.
6. Intellectual Property All content, images, designs, and trademarks on this website are the intellectual property of chaos to magic. You may not reproduce, distribute, or use any content without our prior written consent.
7. Limitation of Liability To the fullest extent permitted by law, chaos to magic will not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of the website or services, including but not limited to any errors or omissions in content, or any loss or damage incurred as a result of using our products.
8. Changes to These Terms We reserve the right to update or modify these terms at any time. Any changes will be effective immediately upon posting to this website. It is your responsibility to review these terms periodically.
9. Governing Law These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of this website or services will be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions regarding these terms, please contact us at info@chaostomagic.com